Your Privacy Matters: tpower1 is committed to protecting the personal information of all players who use our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what your rights are as a data subject. Please read this document carefully before registering an account or using any tpower1 service.
All personal data held by tpower1 is stored in encrypted form. Access is restricted to authorised personnel only.
tpower1 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.
You may request deletion of your personal data at any time, subject to our legal retention obligations.
We disclose every category of cookie used on the tpower1 platform and provide controls to manage your preferences.
tpower1's data practices align with internationally recognised data protection standards applicable to gaming operators.
You may unsubscribe from tpower1 marketing communications at any time by contacting support or updating your preferences.
This Privacy Policy ("Policy") is issued by tpower1 ("tpower1," "we," "us," "our") and applies to all personal data collected, processed, and stored in connection with your use of the tpower1 website at tpower1.co, its associated mobile applications, and all services, features, and products available through the platform (collectively, the "Platform").
tpower1 operates under international gaming licensing and serves players including those based in Malaysia. By accessing the Platform and registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with the tpower1 Terms & Conditions and Responsible Gaming Policy.
When you register a tpower1 account, use the Platform, or contact our support team, you may provide us with the following categories of personal data:
When you access or use the tpower1 Platform, we automatically collect certain technical data, including:
tpower1 may receive personal data about you from third-party sources, including:
tpower1 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth, username, password |
| Identity verification (KYC) | IC/passport number, documents uploaded, facial recognition data where applicable |
| Processing deposits and withdrawals | Payment method details, transaction history, MYR balances |
| Providing gaming services | Account ID, game session data, wallet balance |
| Fraud prevention and AML compliance | IP address, transaction patterns, login history, KYC documents |
| Responsible gaming monitoring | Session data, deposit/loss history, self-exclusion status |
| Customer support | Account details, support communication history |
| Marketing and promotions (with consent) | Email address, mobile number, gaming preferences |
| Platform improvement and analytics | Aggregated and anonymised usage data |
tpower1 does not use your personal data for automated decision-making that produces legal effects or similarly significant outcomes without human review, except where required for fraud prevention or regulatory compliance.
tpower1 processes personal data on the following legal bases:
tpower1 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and subject to appropriate data protection agreements:
All third parties with whom tpower1 shares personal data are contractually obligated to process that data only for the specified purpose and to maintain appropriate security standards.
The tpower1 Platform uses cookies and similar tracking technologies to deliver and improve services. Cookies are small text files stored on your device when you visit the Platform. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent the Platform from functioning correctly. For more information on managing cookies in major Malaysian browsers and mobile devices, refer to your device or browser's help documentation.
tpower1 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with tpower1's data disposal procedures.
tpower1 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no online system is completely secure. tpower1 cannot guarantee absolute security of your data. You are also responsible for protecting your tpower1 login credentials and for maintaining the security of the device you use to access the Platform.
Subject to applicable law, you have the following rights in relation to your personal data held by tpower1:
To exercise any of these rights, please contact tpower1 support via live chat or email. tpower1 will respond to requests within thirty (30) days. In some cases, we may need to verify your identity before processing a request.
tpower1 operates under international gaming licensing and its infrastructure may involve the transfer of personal data to countries outside Malaysia. Where personal data is transferred internationally, tpower1 ensures that appropriate safeguards are in place, including data processing agreements with receiving parties that impose equivalent data protection standards.
By using the tpower1 Platform, you acknowledge and consent to the transfer of your personal data to tpower1's servers and processors in jurisdictions that may differ from your country of residence.
The tpower1 Platform is strictly for adults aged 21 years and above. tpower1 does not knowingly collect personal data from any person under the age of 21. If tpower1 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered an account with tpower1, please contact our support team immediately.
tpower1 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, tpower1 will notify registered players by email or through a prominent notice on the Platform. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
For any questions, requests, or concerns regarding this Privacy Policy or tpower1's data handling practices, please contact our support team:
tpower1 aims to respond to all privacy-related enquiries within ten (10) business days. For complex requests (e.g., full data subject access requests), a response will be provided within thirty (30) days.